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At Serene Homes, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services.

Information We Collect

Personal Information

We may collect personal information, including but not limited to:

• Name

• Contact information (email address, phone number, address)

• Date of birth

• Health information relevant to care services

Non-Personal Information

We may also collect non-personal information automatically, such as:

• Browser type

• IP address

• Pages visited

• Time and date of visits

How We Use Your Information

We use your information for the following purposes:

• To provide and manage our home care services

• To communicate with you about your care

• To improve our website and services

• To comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except to provide our services or as required by law. We may share information with:

• Caregivers and staff involved in your care

• Third-party service providers who assist us in operating our website and services

• Regulatory authorities, as required

Data Security

We take the security of your personal information seriously. We implement various security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to any inaccuracies in your information

• Withdraw consent for us to use your information, subject to legal obligations

Cookies

Our website may use cookies to enhance your experience. You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect your ability to use certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via our website or through direct communication.